রিফান্ড নীতিRefund policy
সর্বশেষ হালনাগাদ: ১২ নভেম্বর ২০২৬ · বেটাLast updated: 12 November 2026 · Beta
এই নীতি সহজ অ্যাপসের পেইড প্ল্যানের (Pro, Pro Plus) জন্য, যা অ্যাপে বা sohojapps.com-এ বিকাশে কেনা হয়। নিচে বাংলায় সংক্ষেপ; বিস্তারিত ইংরেজিতে। আরও দেখুন ব্যবহারের শর্তাবলি।This policy covers paid plans (Pro, Pro Plus) bought with bKash in the app or on sohojapps.com. See also the terms of use.
সংক্ষেপে
- প্ল্যান নিজে থেকে নবায়ন হয় না, তাই বাতিল করার কিছু নেই। পরের মাস বা বছরের জন্য টাকা না দিলেই প্ল্যান শেষ হবে।
- ভুল করে দুইবার টাকা কাটলে, টাকা কাটার পরও প্ল্যান চালু না হলে, বা আমাদের ভুলে টাকা বেশি কাটলে — পুরো টাকা ফেরত।
- বাৎসরিক প্ল্যান কেনার ৭ দিনের মধ্যে কোনো কারণ ছাড়াই পুরো টাকা ফেরত চাইতে পারেন।
- মাসিক প্ল্যান চালু হয়ে গেলে সাধারণত টাকা ফেরত হয় না, তবে প্ল্যানের মূল ফিচার কাজ না করলে আমরা ফেরত দেব।
- টাকা ফেরত যায় যে বিকাশ নম্বর থেকে দিয়েছিলেন সেখানে, অনুমোদনের ৭ কর্মদিবসের মধ্যে।
In short
- Plans don't renew on their own, so there is nothing to cancel. If you don't pay for the next month or year, the plan simply ends.
- Charged twice by mistake, charged but the plan didn't turn on, or charged too much because of our error — full refund.
- Yearly plan: ask within 7 days of paying and get a full refund, no reason needed.
- A monthly plan normally isn't refunded once it starts — but if the plan's main features don't work, we refund.
- Refunds go to the bKash number you paid from, within 7 working days of approval.
Cancelling
Plans do not renew automatically and we never take money from your bKash account without you confirming a payment. To "cancel", simply do not pay for the next period: your plan ends on the date shown in the app and the app continues on the Free plan with all your records intact.
When you get a refund
| Situation | Refund |
|---|---|
| Charged twice for the same period, or charged more than the price shown | The extra amount, in full |
| Money taken but the plan did not turn on, and we cannot fix it within 3 working days | Full amount |
| Yearly plan, asked within 7 days of payment | Full amount, no reason needed |
| A main feature of your plan does not work and we cannot fix it within 7 days of your report | The unused part of the period |
| We stop offering the plan or the app | The unused part of the period |
| Monthly plan after it has started, or a yearly plan after 7 days, when the app works as described | No refund; the plan runs to the end of its period |
"Unused part" is counted by full days left in the paid period. Founding-member prices are refunded at the amount you actually paid.
How to ask
- Email [email protected] from the email address you signed in with.
- Include the invoice number (starts with TK-) and the bKash transaction ID — both are on the app's plan page and in your bKash app.
- Say briefly what happened. For a yearly plan within 7 days, no reason is needed.
We reply within 2 working days. Once a refund is approved, we send it to the bKash number the payment came from within 7 working days, and your plan ends (or is shortened) on the same day. We will tell you the bKash transaction ID of the refund.
Things to know
- We refund the full amount you paid us. We do not charge a refund fee, and we pay any bKash charge for sending the refund.
- Payments made by mistake to a wrong number, or disputes about the bKash service itself, are handled by bKash (helpline 16247).
- Repeated refund requests on the same account may be refused.
- This policy does not limit any right you have under the laws of Bangladesh.